Privacy Statement

Privacy Statement
Zettagrid recognizes that your personal information and privacy is very important to you.

We appreciate the trust you place in us by providing any such information. This is something we value very highly and are committed to ensure it is both respected and protected.

This Privacy Statement is an overview of how we manage your personal information and how it may be used.

 

Personal Information
Any personal information that is collected from you by Zettagrid, is gathered to meet very specific business needs. We only collect information about you that we need to process your application, deliver your services, to manage your account and to satisfy any legal requirements.

Some personal information, for example your name, company name, email address and telephone number, is used should we need to make contact with you.

We may use this information when we:

  • have important information about changes to our terms and conditions;
  • are offering new products or services; or
  • have planned maintenance or changes to the environment, which may affect you.

 

Credit Reporting
Zettagrid may disclose your credit information to Credit Reporting Bodies. This is for the purpose of assessing the credit worthiness of a customer applying for a credit.

The information collected and shared is used and managed in a manner compliant with Indonesian regulation. This is further explained in our General Terms and Conditions.

 

Authorized Contacts
When contacting Zettagrid for information relating to your account, services or technical support requirements, we will verify if you are a nominated authorized contact for the account.

Zettagrid will only discuss information about your services with someone who has been nominated as an authorized contact.

If an individual, who is acting on your behalf is not a nominated authorized contact, they will be asked for written (email) confirmation from the account owner to verify the individual’s authority. Account owners can also add additional authorized persons via the My Account portal.

This authorized contacts process is essential in ensuring your privacy and the protection of your personal information.

To review or update the authorized contacts for your account please email a request to support@zettagrid.id.

 

Payment Card Information
The Payment Card Industry (PCI) defines the standards for the way that providers manage and protect your payment card (typically credit card) information.

Zettagrid meets these standards and protects your personal payment details in a number of ways:

  • You can update your own payment method and payment card details using the Zettagrid My Account portal. This is the most secure and the preferred method for you to update this information.
  • If you call the Operations Center to update your information,  or make a payment,  the call recording will be paused when you disclose your payment card information.

The information that you provide in My Account or when you buy services from our website is stored in a form that records no more than the first 6 and last 4 digits of your card number. Your card number is stored in full with our bank, who issue Zettagrid with a “token” which is used to process all payments.

 

About this Statement
Zettagrid may be required to update this statement from time to time.

If we do, the updated version will be posted on this Privacy Statement page.

If you have any questions in relation to this statement or the way we manage your personal information, please send you enquiry to support@zettagrid.id or contact us on +6221-2960 7589 and +62 811 283 878.